Point of Care CNA Login: How to Use PointClickCare POC

If you’re a certified nursing assistant (CNA) working in a skilled nursing facility, you’ve probably been handed a login to PointClickCare’s Point of Care system. It’s the tool you use every shift to document care, check resident details, and keep your daily tasks organized. But the login process and the interface itself can feel confusing when you’re first starting out. This guide walks you through the exact steps — from your first login to charting at the bedside — so you can focus on what matters: your residents.

Primary CNA login URL: PointClickCare POC CNA ·
Enterprise login URL: PointClickCare Employee Login ·
Official login portal: PointClickCare Account ·
Video tutorial: YouTube: How to Use PointClickCare POC as a CNA (2026)

Two login portals, one pattern: CNAs use a dedicated Point of Care login while employees access a separate enterprise portal. The table below shows the key URLs and what each is used for.

The implication: Using the correct URL prevents confusion and ensures you land on the right interface. CNAs who use the employee portal may see a different dashboard and lack CNA-specific features.

How do CNAs log in to PointClickCare Point of Care?

Step-by-step login process

• Open Google Chrome or Safari on a facility computer or personal device (Net Health Therapy Page)
• Navigate to the CNA-specific login URL: www25.pointclickcare.com/poc/cna/pocresidentlist.xhtml
• Enter your username and password provided by the facility (Point of Care CNA Guide)
• Depending on your facility, you may need to select a facility code or choose your username from a list (CNA POC Plan of Care 2026)
• After authentication, you reach the home screen showing the resident list (Point of Care CNA Guide)

The catch: Each facility configures the login slightly differently. Some use a web-based version, others an installed application that launches from a desktop icon (CNA POC Plan of Care 2026).

Troubleshooting login issues

• If you cannot log in, contact your facility IT or supervisor — do not share credentials (Point of Care CNA Guide)
• Look for a “Forgot Password” link on the login page (Kaiser Permanente Highlights)
• Some facilities may use two-factor authentication or biometric scanning (Kaiser Permanente Highlights)
• Always verify the page is the official PointClickCare login page before entering your credentials (PointClickCare POC CNA Login Guide)

What this means: Most login issues stem from using the wrong URL or forgotten credentials. Security is taken seriously — never share your login or use another CNA’s account.

What is the PointClickCare POC app and how to use it?

Downloading the app

• The Point of Care app is available for Android and iOS devices (Point of Care CNA Guide)
• Use the same login credentials as the web portal (Point of Care CNA Guide)
• Download from the Google Play Store or Apple App Store by searching “PointClickCare POC”
• The app allows CNAs to chart care activities at the bedside, reducing back-and-forth to a computer (PointClickCare POC CNA Login Guide)

The trade-off: The app is convenient but may not be available on all Android versions, and some facilities may not support it yet (Point of Care CNA Guide).

Features of the POC app

• Access resident information, including medications, allergies, and care notes (Point of Care CNA Guide)
• Document activities of daily living (ADLs), vitals, and other care tasks in real time
• View your assigned resident list and update care plans directly from the device
• The app syncs with the web version, so data entered on mobile appears on the facility’s system

Why this matters: The mobile app turns any bedside moment into a documentation opportunity. Instead of accumulating notes and entering them later, CNAs can complete charting on the spot, reducing errors and saving time.

How to access resident details and focus on CNA tasks in Point of Care?

Viewing the resident list

• After logging in, the resident list displays all individuals assigned to you for the shift (Point of Care CNA Guide)
• Each resident entry shows their name, room number, and key care indicators
• Click on a resident to open their detail page, which includes medical history, allergies, medications, and care notes (Point of Care CNA Guide)
• You can also see scheduled tasks like vitals checks, baths, and meal assistance

The pattern: The resident list is your command center. Everything you need for a shift is organized by resident, making it easy to prioritize and document.

Using the CNA focus feature

• CNA focus mode in PointClickCare POC strips away non-essential elements to show only the tasks relevant to your role (Point of Care CNA Guide)
• It streamlines tasks like tracking vitals, documenting ADLs, and recording intake/output
• The focus view presents a to-do list for each resident, letting you check off completed items
• This feature reduces clutter and helps CNAs stay on track during busy shifts

What this means: The CNA focus feature is designed specifically for the CNA workflow. If you’re not using it, you’re likely wasting time navigating through unnecessary menus.

“Select your username from the available list below. Otherwise click the show keyboard button to type your user name.”

— PointClickCare login page instructions (PointClickCare Point of Care)

“The Point of Care module is used to access resident information and chart care.”

— Point of Care CNA Guide

“Open Chrome or Safari, visit a facility-specific URL, enter username and password, choose a facility, and then reach the home screen.”

— Net Health Therapy Page (official participant guide)

For CNAs in skilled nursing facilities, the choice is clear: use the dedicated CNA login URL, download the mobile app if your facility supports it, and leverage the CNA focus feature to streamline your daily tasks. Doing so cuts documentation time and reduces errors, letting you spend more time with residents.

Understanding the responsibilities of a Point of Care CNA can help you make the most of the platform, and this Point of Care CNA guide provides a detailed overview of the role.

Frequently asked questions

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